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Legal & policies

Terms & Conditions

Last updated 01 Sep 2026

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the MeRyder Delivery application and website (the "Service") operated by MeRyder ("Us", "We", or "Our").

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of the Terms, then You may not access the Service.

You represent that You are over the age of 16. The Company does not permit those under 16 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

1. Accounts

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a third-party social media service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or a name that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

2. User Content

Our Service allows You to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post, or display on or through the Service, and You are responsible for protecting those rights.

You represent and warrant that:

  • The Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms.
  • The posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

We reserve the right to remove any Content You post on the Service at Our sole discretion, without prior notice, if We determine that such Content violates these Terms or is otherwise harmful, objectionable, or inappropriate.

3. Copyright and Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks, logo, and visual design may not be used in connection with any product or service without the prior written consent of the Company.

You acknowledge and agree that the Company owns all rights, title, and interest in and to the Service, including all intellectual property rights therein.

4. Copyright Infringement Notices

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at support@meryder.com and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

5. In-App Purchases and Payments

The Service may offer products, services, and features that are available for purchase ("In-App Purchases" or "Purchases").

If You wish to make a Purchase through the Service, You may be asked to supply certain information relevant to Your Purchase, including, without limitation, Your payment card information, billing address, and other billing details.

We may use third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting Your information, You grant Us the right to provide the information to these third parties subject to Our Privacy Policy.

We reserve the right to refuse or cancel Your order at any time for certain reasons including but not limited to:

  • Product or service availability
  • Errors in the description or price of the product or service
  • Errors in Your order
  • Suspected fraud or unauthorized or illegal transaction

6. Goods and Services

We offer goods, items, and delivery services for sale through the Service. All sales are final unless otherwise stated in Our refund policy or required by applicable law.

We make every effort to display as accurately as possible the colors, features, specifications, and details of the goods available on Our Service. However, We cannot guarantee that Your device's display of any product will be accurate.

We reserve the right to modify or discontinue any product or service at any time without prior notice.

7. Subscription Plans

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle").

Billing cycles are set on a regular basis, typically monthly or yearly, depending on the type of subscription plan You select when purchasing a Subscription.

At the end of each Billing Cycle, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it. You may cancel Your Subscription renewal either through Your Account settings page or by contacting Us.

A valid payment method, including credit card, mobile money, or other accepted payment method, is required to process the payment for Your Subscription. You shall provide the Company with accurate and complete billing information.

The Company may, at its sole discretion, offer a Subscription with a free trial or promotional period. If You do not cancel before the trial period ends, You may be charged the applicable Subscription fees.

We reserve the right to modify or discontinue Subscription plans at any time. If a Subscription price changes, We will notify You in advance so You have the opportunity to cancel before the change takes effect.

8. Feedback and Suggestions

If You provide Us with any feedback, comments, ideas, or suggestions regarding the Service ("Feedback"), You agree that We may use such Feedback for any purpose without compensation, credit, or obligation to You.

You acknowledge that by providing Feedback, You grant Us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any form, media, or technology, whether now known or hereafter developed.

9. Promotions, Contests, and Sweepstakes

From time to time, We may offer promotions, contests, sweepstakes, or other similar activities ("Promotions") through the Service.

Each Promotion may have its own specific terms and conditions, eligibility requirements, and rules, which will be provided at the time of the Promotion. By participating in any Promotion, You agree to comply with and be bound by those rules and Our decisions, which are final and binding.

We reserve the right to modify, suspend, or cancel any Promotion at any time at Our sole discretion without prior notice.

Unless otherwise stated, Promotions are void where prohibited by law.

10. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates any applicable national, state, local, or international law or regulation.
  • To exploit, harm, or attempt to exploit or harm minors in any way.
  • To transmit, or procure the sending of, any advertising or promotional material without Our prior written consent.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by Us, may harm the Company or users of the Service or expose them to liability.

Additionally, You agree not to:

  • Use the Service in any manner that could disable, overburden, damage, or impair the Service.
  • Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service.

11. Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service or contact Us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE COMPANY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, THE COMPANY PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

14. Governing Law

The laws of the Republic of Ghana, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

15. Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

16. Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

17. Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

18. Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:

These Terms and Conditions were last updated on August 26, 2026.